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The player from Australia was unable to withdraw winnings as Woo Casino claimed a breach of deposit bonus rules due to betting above limits. The Complaints Team found that the player did not respond to requests for additional information regarding his game history and bonus usage. As a result, the investigation could not proceed, leading to the rejection of the complaint. The player from Australia faced issues withdrawing $1500 in winnings from Woo Casino, which had been confiscated due to a breach involving a third-party account.